Below you will find answers to common questions asked about campus email and personal settings. If you do not find the answer to your question, please contact CougarNet at 708-209-3131 (x3131 if on campus) or by email cougarnet@cuchicago.edu.

Questions: 

• General
  • How long is my password good for and why does it expire?
   
  • What are these new folders in my mailbox?
   
  • Why is email slow or not responsive early in the morning?
   
  • When I am in WebMail I only see 25 email in my inbox when I scroll down, but I know there are more?
   
• Students 
  • How do I access my email?
   
  • What is the size of my mailbox?
   
  • How do I forward my email account to another account?
   
  • How do I un-forward my email account once it is forwarded?
   
  • How long do I have my email and user account after graduating, stopping out, or going on internship?
   
• Faculty/Staff 
  • What are my options for accessing my email?
   
  • What is the size of my mailbox?
   
• Departmental and Special Email Accounts 
  • Who has access to a departmental account?

Answers

• General
• How long is my password good for and why does it expire? Passwords have an expiration life of 90 days. This is security precaution taken to insure your username and any information you have access to is secure at all times. If you are told your password is about to expire, you can go to http://password.cuchicago.edu to change it to something else. Top
 
 
• What are these new folders in my mailbox? The new folders that appear in your folder listing are new features that come with CMAIL. These folders are: Calendar, Contacts, Journal, Notes, and Tasks. These folders should not be deleted for they are needed for various functions. Top
 
• Why is email slow or not responsive early in the morning? Email will slow down starting around 2:00 am each day and will return to full speed around 5:00am. At this time backups of email accounts and other maintenance functions take place. These are necessary functions to help keep the system healthy. Top
 
• When I am in WebMail I only see 25 email in my inbox when I scroll down, but I know there are more. By default, WebMail will only display the first 25 email. For more information on changing this or viewing your next 25 email go to this web site: http://help.cuchicago.edu/cmail/owaViewEmail.asp Top
 
• Students 
  • How do I access my email? You have a couple options for accessing your student email account. The first option is to use the new WebMail interface by going to the web site https://webmail.cuchicago.edu. Enter your username and then your password. The second option is via a third party client; Outlook, Outlook Express, Eudora, etc. You will need to setup an IMAP account in the program using the following settings: 
    • IMAP: stuimap.cuchicago.edu 
    • SMTP: stuimap.cuchicago.edu 
    • Username: username@cuchicago.edu 
    • Password: Normal Password 
    • Email address: username@cuchicago.edu 
    • Enable SMTP authentication
    • Check your applications Help section on where to find these settings and how to enable them. Top
   
  • What is the size of my mailbox? Students are given 100MB each of email storage. Top
   
  • How do I forward my email account to another account? Go to this web site to forward your email to an off campus account: https://webmail.cuchicago.edu/cmail/ Top
   
  • How long do I have my email and user account after graduating, stopping out, or going on internship? If you have graduated or stopped out, your email account is valid for 6 months after that date. Once 6 months has passed your account and all email will be removed. If you are on internship, you are considered still actively enrolled and your account will continue to function until you graduate or stop out. Top
   
• Faculty/Staff 
  • What are my options for accessing my email? You have a couple options for accessing your student email account. The first option is to use the new WebMail interface by going to the web site https://webmail.cuchicago.edu. Enter your username and then your password. The second option is via a third party client; Outlook, Outlook Express, Eudora, etc. If you are running Outlook 2003 you have the option of using the extended features of our email system call MAPI. To use MAPI please call the CougarNet Helpdesk at x3131 to setup an appointment to have this configured. If you are using a different client or do not want the extended features you will need to setup an IMAP account in the program using the following settings: 
  • • IMAP: imap.cuchicago.edu 
    • SMTP: smtp.cuchicago.edu 
    • Username: username@cuchicago.edu 
    • Password: Normal Password 
    • Email address: username@cuchicago.edu 
    • Enable SMTP authentication (Go here for help with setting authenication)
    • Check your applications Help section on where to find these settings and how to enable them. Top
   
  • What is the size of my mailbox? Faculty and Staff are given 350MB to use. If a user needs more space, a request must be made to the Director of IT. Top
   
• Departmental and Special Email Accounts 
  • Who has access to a departmental account? Access to departmental email accounts is granted via the permission of the Department Chair person. Top